At the end of the day...

So what I am going to tell you next, is not very flattering. Yesterday, I experienced road-rage – I was the rage-ey. This guy out of no where makes a move to take my parking space. I called him out and said: “Really? I’m taking that spot.” He said: “No, no – I’ve been waiting…

I recently took a course on how to give effective performance reviews. The trainer quoted a saying: “People would rather work in a traditional organization with a great manager, than an innovative organization with a poor manager.” It got me thinking. Communications is like that. It’s better to have a solid message delivered in a…

I was recently talking to colleagues and friends about which Content Management System (CMS) is the way to go for a new website. I’ve been researching this question for a while. There are so many options to consider, costs to manage, deadlines to meet. I’ve read the blogs, asked the experts and still, a positive endorsement from…

Imagine if the nice girl at the ice cream stand just handed you a ball or two of ice cream. No cone. No cup.  No spoon. Yes, it’s ice cream, but you can’t do much with it, except wipe your hands and look at her like she’s maybe not all there.  Clearly her delivery was…

Key Performance Indicators – KPI – they make MBA students giddy.  Often KPI are a financial measure of progress, success and evaluation. For example,  decreasing a transaction cost from $5 to $3, or increasing productivity by 10% over 12 months. The bottom line: they are quantitative measures that help to measure success in achieving one’s strategic objectives….